Frequently Asked Questions
Everything you need to know about shopping at Vinylacy.
How do you ensure vinyl records aren't damaged during shipping?
We use specialized, reinforced cardboard mailers designed specifically for vinyl. Each record is secured with bubble wrap or cardboard stiffeners to prevent corner dings and seam splits during transit.
What is your return policy for opened media?
Unopened items can be returned within 30 days for a full refund. If an item is opened, we only accept returns if there is a verified manufacturing defect or significant playback issue.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if you need your records sooner.
Do you offer international shipping?
Yes, Vinylacy ships to most countries worldwide. Please note that international customers are responsible for any customs duties or import taxes incurred upon arrival.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the 'Used' records inspected for quality?
Absolutely. Every pre-owned record is visually graded and play-tested by our specialists to ensure it meets our strict quality standards before being listed for sale.